SHIPPING & ORDER
When will my order ship?
All orders will be dispatched within 2-3 business days. If you make an order on Friday or over the weekend, it will be processed and dispatched on Monday. We will keep you informed once the tracking numbers are allocated.
In case if we require more information regarding your order, payment or any stock issue, we will contact you.
Where do you ship to?
We ship worldwide! Please see below for delivery time frames.
Free Standard Shipping / 5-15 business days
Free Priority Shipping / 2-7 business days
Due to the high demand for our handpicked products, for the standard free shipping, the current estimated time of delivery is 5-15 business days for the most destinations. But 90% of orders will be delivered before the estimated time frame.
Please refer to the product description for more details about shipping methods.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
My order status says "Unfulfilled". What does that mean?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
How can I track my order?
For deliveries to the US, these can usually be tracked through USPS, UK deliveries can usually be tracked through Royal Mail, and Australia deliveries can be tracked through AusPost. If none of these apply we recommend using our order tracking page.
I'm missing an item, where is it?
While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at firstname.lastname@example.org and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.
If your order consists of different products, they may be shipped separately and you will also receive separate tracking numbers for them. So please do not panic if you do not receive all your items together.
RETURN & REFUND
What is your refund policy?
Our policy lasts 14 days. If 14 days have gone since your item was marked as delivered, then unfortunately we can’t offer you a refund.
In order for us to be able to accept a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your returns to the return address on the shipping label. Our customer service team will provide you with the address you need to send the return to.
If you are returning an item to us we recommend you use a trackable service as we don’t take any responsibility for items being returned to us.
Once we have received your return, we will inspect it and send you an email within 5 days to let you know we have received your return and whether the refund has been approved or rejected. Returns may have already been approved during conversations with the customer service team. If you are approved your refund will be processed immediately and you should see this back in your account within 5 - 7 days. The refund will go back onto your original payment method.
If you would like to return your order, please reach out to our customer team at email@example.com and they will be able to assist you.
I received a faulty item, what should I do?
Please contact our customer service with your order details and if possible please send us some pictures or small video clip showing the issue with the product, we can arrange you a full refund or send you a replacement unit without getting you to return the defective item.
I have a discount code, how do I use it?
If you have a promo or discount code to use, you can add this on the first page of the checkout process.
Why I am not able to complete my payment?
If you are having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
What payment methods do you accept?
We accept Visa, Maestro, American Express, MasterCard and PayPal.
My card got declined, what can I do?
Sometimes certain banks do not allow some online transactions, please contact your bank or credit card provider to see if they are holing your transaction. Alternatively you can use PayPal to make the payment at the checkout stage. PayPal is very secure and easy to use.
Is there a warranty for watches?
We give you limited warranty that covers manufacturer's defects for one year after the original purchase date. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests.
If you would like to make a claim, please reach out to our customer team at firstname.lastname@example.org and they will be able to assist you.
How does the 100% satisfaction guarantee work?
We have absolute confidence in providing the best products for you. That's why we have our 100% satisfaction guarantee. If you have any issues with our products we will resolve them within 72 hours, if we fail to do so you will receive a full refund from us.